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Reseating or Replacing Hard Drives on a QuickRoll

To reseat or replace a QuickRoll drive, power down the unit, open the left drive bay door, remove the drive, then carefully slide the same or replacement drive back into any slot until fully seated before closing and relatching the door.

QuickRoll units contain two or three hard drives located in the drive bay on the left side of the server. Occasionally, you'll be asked by support to reseat or replace a drive. Please follow the below procedure to accomplish this.

NOTE: If you are replacing a drive and need assistance rebuilding the RAID, please contact support@castus.tv. A tech support will be required after powering the unit back on.

Opening the Drive Bay

  1. Start by powering down your unit using a short press to the black rocker under the right outer door.
  2. Position yourself in front of the CASTUS unit so you can see the front decals, keylock, and left and right doors.
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  3. Rotate the latch around the keylock to the vertical position so it is unlatched.
  4. Open the left outer door by inserting your left hand fingers under the right ridge of the door as shown in the diagram and pulling out on the door. 
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  5. Once the outer door is open, for each of the drive bays place your fingers under the release (⅓ of the distance from the left), and pull out to open the drive bay.
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  6. If there is a drive currently in that slot, it will begin to come out. Gently remove the drive from the bay.
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Reseating or Replacing the Drive

  1. To reseat a drive, use the same drive that was removed. If you've been asked to put the drive in a different slot, please utilize the empty slot. Otherwise, replace the drive into the same slot it came out of. To replace the drive, use the new drive.

  2. Position the drive label up with the connector at the back bottom of the drive.

  3. Carefully keep the drive level and slide it partially into any of the slots as far as it will go without resistance.  The drive order does not matter.
  4. Next, close the inner door gently, which will force the drive to slide the rest of the way in.
  5. You should feel mild resistance as it slides into the connector.
  6. Close the outer left door and rotate the keylock to the horizontal position to latch.