Our goal is to have happy customers who love our products! When you join the CASTUS C4 or C8 Support Programs, we ensure you'll receive the dedicated attention you deserve. We are committed to supporting your organization, keeping you fully informed, and resolving any issues you encounter. Our promise is to deliver exceptional support at all times.
With the C4 Support Contract, you’ll receive:
- The latest CASTUS software releases.
- A dedicated support email (support@castus.tv), which instantly creates a support ticket and notifies our team.
- Direct access to a live, certified CASTUS representative by phone from 9 a.m. to 5 p.m. (PST) at 800.215.3880.
- "Tech Support Connect" to allow a technician to log in and troubleshoot your system.
- Ongoing server maintenance, support, routine diagnostics, software updates, and enhancements.
- Regular system tune-ups and server maintenance.
- Two scheduled training sessions (training@castus.tv) for new hires, refresher courses for existing employees, or to expand your knowledge on specialized topics.
With the C8 Support Contract, you'll receive:
- All benefits of C4 membership in addition to the following.
- After-hours emergency call-in support, Monday to Friday, from 6 a.m. to 9 a.m. and 5 p.m. to 9 p.m. (PST). (Non-emergency issues will be addressed during regular business hours.)
- For planned outages, please schedule during regular business hours by emailing support@castus.tv.
- Access to the CASTUS Customer Portal for tracking support tickets.
- Two additional (four total) training sessions (training@castus.tv) for new hires, refresher courses for existing employees, or to expand your knowledge on specialized topics.
Want to sign up for a support plan or see if your company already subscribes? Email sales@castus.tv.